// About us
About Managed IT Services Surrey
Surrey business IT that just works. To keep Surrey businesses running, secure and productive, with local support, honest pricing and plans in writing.
// Who we are
We Look After Surrey Businesses’ IT, So They Don’t Have To
Managed IT Services Surrey looks after the technology of Surrey businesses so the people running them can get on with their work. We support offices, clinics, shops and industrial companies across Surrey’s town centres, from City Centre and Guildford to Newton, Cloverdale and South Surrey, and out to Delta, White Rock, Langley and the rest of the Lower Mainland.
Most businesses come to us for one of three reasons. Something keeps breaking and nobody owns the fix. They’ve had a scare: a phishing email that almost worked, a laptop left in a car, a backup that turned out not to exist. Or their current provider has gone quiet, with tickets that sit for days and invoices nobody can explain.
Whatever brings you to us, we start the same way: by finding out what you actually have.
// Values
What We Care About
Prevention over heroics
The best IT support is the outage that never happens. Monitoring, patching and tested backups do more than any late-night rescue.
Security is part of the job
MFA, endpoint protection and backups aren’t upsells. They come with the service.
Plain English
You should understand what you’re paying for and why. No jargon without a translation.
Your data, your keys
Admin access, passwords and documentation belong to your business. You never have to ask permission to leave.
// How we start
An Honest Picture First
Every new relationship begins with a free IT assessment of your devices, network, Microsoft 365, backups and security. You get a plain-English summary rated red, amber and green, with the fixes in priority order and the cost of each.
Then we put a plan in writing with one predictable monthly price, what’s included, what isn’t, and how fast we respond to each kind of problem. If something you’re paying for isn’t needed, we say so. If a fix is simple enough to do yourself, we tell you how.
// Who does the work
Who Does the Work
Day-to-day support comes from our Surrey-based team: a help desk that answers, technicians who visit your office when remote support isn’t enough, and an account lead who knows your business. Specialist work, such as large cabling jobs or specific line-of-business software, may involve vetted local partners.
Either way, you keep one point of contact from the first call onward, and your systems are documented so anyone helping you can see the full picture. That documentation belongs to you.
// Focus
What We Don’t Do
We don’t fix home computers, gaming PCs or personal phones. We support businesses only, which is why our technicians know business systems inside out.
We don’t lock clients into contracts they can’t understand, and we don’t sell hardware you don’t need. If a five-year-old laptop still does the job, we’ll keep it running.
// Free IT assessment
Find out where your IT really stands.
A free assessment of your devices, network, Microsoft 365, backups and security, with a written summary of what to fix first. No pressure, no jargon.