// Our people
Meet the Team
Who you deal with, and when, as a client.
Who You’ll Work With
IT support passes through several sets of hands. Instead of names and headshots, here is what each role does and when you will hear from them.
Every client keeps one point of contact, and every system is documented so whoever picks up your call can see your setup.
Help Desk Technicians
The people your staff call. They handle passwords, email, printers, software, Microsoft 365 and slow computers, and fix most problems remotely while the caller is still on the line.
Field Technicians
Onsite support across Surrey and the Lower Mainland: failed hardware, new workstations, network and Wi-Fi problems, cabling, office moves and anything that needs hands on.
Systems & Security Engineers
Look after servers, firewalls, Microsoft 365 tenants, backups and the security stack. They plan migrations and respond to security alerts.
Account Lead & vCIO
Your main contact. Runs the free IT assessment, writes your plan, meets with you for regular reviews and keeps your technology roadmap and budget on track.
// Free IT assessment
Find out where your IT really stands.
A free assessment of your devices, network, Microsoft 365, backups and security, with a written summary of what to fix first. No pressure, no jargon.